CANCELLATION POLICY

Cancellations and Refunds

This policy applies separately to Site Visit Fees and Selling Point sessions, as outlined below.

All services must be paid for at the time of booking to secure the relevant site visit or Selling Point service.

Site Visit Fee

The Site Visit Fee secures time for a property visit and assessment required to scope a Home Staging Action Plan report.

The Site Visit Fee is non-refundable once paid.

If the client proceeds with the Home Staging Action Plan report, the Site Visit Fee will be credited against the report fee. 

If the client chooses not to proceed with the report following the site visit, the Site Visit Fee is retained and no further charges apply.

This following terms apply to Selling Point sessions only.

Selling Point Sessions

You may cancel for any reason and receive a refund if you provide at least 48 hours’ notice before your scheduled session. Refunds will be issued minus the actual non refundable Stripe payment processing fees charged on your original transaction, as these fees are not returned to us by the payment provider.

Cancellations made within 48 hours of the scheduled time are non-refundable, as your appointment slot is held exclusively for you and cannot be rebooked at short notice.

Completion of the pre-session questionnaire is a requirement. If the questionnaire is not submitted at least 72 hours before the session, the session cannot proceed and this will be treated as a late cancellation, with no refund issued.

It is your responsibility to notify us immediately if you experience any technical difficulties accessing or completing the form so that we can resolve the issue.

Cooling-Off Period (for Online Bookings)

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel services purchased online.

By booking a session to take place within this 14-day period, you confirm that:

• You are requesting the service to begin before the cooling-off period ends, and
• You understand that your right to cancel is waived once the service has been delivered
   

If you cancel before the session takes place, the standard 48-hour cancellation policy still applies.

No-Shows

If you miss your scheduled appointment without notice, this will be treated as a late cancellation, and no refund will be issued.

Rescheduling

You may reschedule your session once, at no additional cost, provided you give at least 48 hours' notice, subject to availability.  

This single reschedule can be used either for convenience (for example, if your availability changes) or to allow extra time to complete the pre-session questionnaire. It cannot be used for both.

Any further requests to reschedule, or requests made within 48 hours of the session, will be treated as a non-refundable cancellation.

Contact

To cancel or reschedule, please email victoria@westendstyling.com with your name and booking details.