Privacy and Cookie Policy

This privacy and cookie policy (the “Policy”) describes the personal data collected or generated (“processed”) when you use www.westendstyling.com and/or www.westendstyling.co.uk (the “Site”).

This Policy describes the types of personal data collected and how your personal data is used, shared, and protected. It also explains the choices you have relating to your personal data and how you can contact us.

It is important that you read this Policy together with any other privacy notice or fair processing notice that we may provide at or around the time that we collect or process personal data about you so that you are fully aware of how and why we are using that data. This Policy supplements the other notices and is not intended to override or replace them.

Please note that the Site is not intended for children (those aged 13 and under) and we do not knowingly collect data relating to children.

For ease of reading, we have divided this Policy into several sections:

1. Who we are
2. What information will WEST END STYLING collect about me and how is it collected
3. How will WEST END STYLING use the information it collects about me?
4. Why is WEST END STYLING allowed to use my information in this way?
5. How long will you keep my personal data?
6. Do you share my data with any other organisations?
7. Your rights
8. When will WEST END STYLING contact me?
9. Web browser cookies
10. Apps and Devices
11. Contact Details
12. How to complain

This Policy was last updated on 31st July 2022.

Who we are

We are WEST END STYLING. We provide home staging and property styling services in the UK.

If you have any questions about this Policy, or if you think it has not been followed, please contact us: victoria@westendstyling.com.

What information will WEST END STYLING collect about me and how is it collected?

When you sign up to WEST END STYLING, we collect personal data about you so that we can provide you with the services offered on the Site.

You provide some data yourself and this may include, for instance, when signing up to receive our updates or when registering to use our services:

1. Your email address;
2. Your full name;
3. Your address;
4. The name of your business.

Some personal data is collected automatically by looking at information from your browser. This is information such as:

1. Your IP address;
2. Which browser you are using;
3. Which device you’re using;
4. Your unique identifier; and
5. Which webpage directed you to the Site.

If you’re signed in, we’ll also know how you use WEST END STYLING. This helps us give you a better, more personalised service.

How will WEST END STYLING use the information it collects about me?

Information about your location helps us see how different people are using the Site and WEST END STYLING.

Based on what we know about you, we may also show you adverts about our services on other websites, such as Facebook, Google, Instagram, Snapchat, and Twitter. 

We use your data to make the Site and WEST END STYLING better for you and everyone. Your data helps us to operate, improve and maintain our business whilst at the same time enhances your user experience. 

We also use your data for business, regulatory and legal purposes, like:

1. Verifying your professional status;
2. Getting in touch if we need to tell you about something, like a change to our policies or issues with a service; and
3. Contacting you to re-verify your professional status so you can keep registered. 

Why is WEST END STYLING allowed to use my information in this way?

WEST END STYLING will only use your personal data in the following circumstances:

• Where you have asked us to do so or consented to us doing so.
• Where we need to do so in order to perform a contract, we have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

How long will you keep my personal data?

Except if required otherwise by law, we retain your personal data for as long as necessary to fulfil the purposes for which we collect it and also where we have a legitimate interest in doing so, such as:

• To enable us to respond effectively to grievances that may arise after you cease to engage with us; or
• Where you sign up to receive e-mail marketing from us, we will retain your e-mail address after you ‘opt-out’ of receiving e-mails in order to ensure that we continue to honour and respect that request.

You can ask us to access, rectify or, in some circumstances, delete your personal data: see ‘Your Rights’ below for further information.

We may also anonymise your data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

If you have not used your WEST END STYLING account in the last year, then your account may be classed as dormant or may be deleted in line with this Policy. Please check your inbox to see if we've sent you any emails about this recently.

Do you share my data with any other organisations?

We use your data to improve your experience. Our service means that we keep your personal data inside WEST END STYLING unless we are required by law to disclose your data or you ask us or give us your permission to share it, for example:

1. You ask us to or give us your permission to;
2. To provide you with a discount or access to a partner’s platform; or
3. If you agree to marketing emails and personalisation, to show you relevant messaging on your social media platforms, to let you know about WEST END STYLING offers we think you’ll enjoy.

We may share your personal data with third party service providers who provide us with a variety of administrative, statistical, and technical services. For example, to manage and service our data, distribute emails, research, and analysis, manage brand and product promotions as well as administering certain services and features.

We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. We take these relationships seriously and oblige all of our data processors to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights as a data subject.

Please note that some of our service providers may be based outside of the European Economic Area (the “EEA”). Where we transfer your data to a service provider that is outside of the EEA, we seek to ensure that appropriate safeguards are in place to make sure that your personal data is held securely and that your rights as a data subject are upheld.

Please contact us if you want further information in relation to the transfer of your personal data out of the EEA.

When we share your personal data outside WEST END STYLING we will:

1. Always share it in a secure way;
2. Make sure it’s treated consistently with this Policy; and
3. Not allow other companies to use it to contact you with their own marketing unless you give your permission.

If you have registered for a WEST END STYLING account this will also allow you to login to third party partner websites and apps. To provide you with a seamless experience, it may be necessary to share your personal data with third party partner websites you choose to use your WEST END STYLING login to access. We will only share what we need to in order to provide the service you are using, and we will never routinely share all of the data we hold about you.

Your WEST END STYLING account will always be covered by the policies of the Site.

Links to third party websites

Please note that where we provide links to third party websites, plug-ins and applications that are not affiliated with WEST END STYLING such websites are out of our control and are not covered by this Policy. If you access third party websites using the links provided, the operators of these websites may collect information from you that could be used by them, in accordance with their own privacy policies. Please check these policies before you submit any personal data to these websites.

Your rights

As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.

Right of Access

You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request").

Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.

You can exercise this right at any time by writing to us using contact details set out here and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.

Your Right to Rectification and Erasure

You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).

Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.

Your Right to Restrict Processing

Where we process your personal data on the basis of a legitimate interest (see the section of this Policy which explains why we use your personal data) you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.

You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data's accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.

Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.

You can exercise this right at any time by writing to us using the contact details set out here and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.

Your Right to Portability

Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.

Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party, we are happy to consider such requests.

Your Right to stop receiving communications

For details on your rights to ask us to stop sending you various kinds of communications, please contact us.

Your Right to object to automated decision making and profiling

You have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.

Exercising your rights

When you write to us making a request to exercise your rights, we are entitled to ask you to prove that you are who you say you are. We will require you to provide copies of two of the following ID documents to help us to verify your identity:

• Passport
• Driving licence
• Student photo ID card

It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information, then we may delay actioning your request until you have provided us with additional information (and where this is the case, we will tell you).

When will WEST END STYLING contact me?

• in relation to any service, activity, or online content you have signed up for, in order to ensure that we can deliver the services, e.g., to verify your email when you sign up for a WEST END STYLING account, or to help you reset your password.
• in relation to any correspondence, we receive from you or any comment or complaint you make about WEST END STYLING products or services;
• in relation to any personalised services you are using;
• in relation to any contribution you have submitted to WEST END STYLING, e.g., on the WEST END STYLING social message boards or via text or voicemail message;
• to invite you to participate in surveys about WEST END STYLING’s services (participation is always voluntary);
• to update you on any material changes to WEST END STYLING’s policies and practices; and
• for marketing purposes, as set out below.

We will never contact you to ask for your WEST END STYLING account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from WEST END STYLING.

Will I be contacted for marketing purposes?

WEST END STYLING will only send you marketing emails or contact you on WEST END STYLING platforms where you have agreed to this.

We offer regular emails, including updates, to let you know about new services. From time to time, we may also contact you to ask your views on issues affecting WEST END STYLING.

We may personalise the message content based upon any information you have provided to us and your use of the Site and apps.

We may use information which we hold about you to show you relevant advertising on third party websites (e.g., Facebook, Google, Instagram, Snapchat, and Twitter). This could involve showing you an advertising message where we know you have a WEST END STYLING account. If you don’t want to be shown targeted advertising messages from WEST END STYLING, some third party websites allow you to request not to see messages from specific advertisers on that website in future.

Web browser cookies

What is a Cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Site. However, you can change your cookie settings at any time.

On the Site, cookies record information about your online preferences and allow us to tailor our websites to your interests.

How does WEST END STYLING use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. It also helps us recognise when you are signed into your WEST END STYLING account and to provide a more personalised experience. WEST END STYLING uses this type of information to help improve the services it provides to its users.

WEST END STYLING cookies and how to reject cookies

Full information about how WEST END STYLING uses cookies, and how to control what cookies are set on your device through the Site, can be found on Using WEST END STYLING.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of WEST END STYLING services, and we might not be able to provide some features you have previously chosen to receive.

Other information collected from web browsers

Your web browser may also provide WEST END STYLING with information about your device, such as an IP address and details about the browser that you are using. Where requesting local discounts, it may be possible for you to choose to provide WEST END STYLING with access to your device’s location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to WEST END STYLING and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or in respect of your settings, then please contact us.

Devices

When you access the WEST END STYLING website on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.

Your web browser or device may also provide WEST END STYLING with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).

Contact Details

If you any questions or comments about this Policy, please contact us at victoria@westendstyling.com.

How to complain

We hope that we can resolve any query or concern you raise about our use of your data so please in the first instance get in touch via the contact details above.

You do however have the right to make a complaint under the General Data Protection Regulation to a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns.